ReplyMate Changelog

4-Language Support — Full i18n engine with English, Bahasa Malaysia, Simplified Chinese, and Bahasa Indonesia. Language toggle on all 11 pages with localStorage persistence.

Worldwide Positioning — Updated hero to "WhatsApp AI for businesses worldwide." New testimonials from India (Mumbai), Indonesia (Jakarta), and Brazil. Payment logos for global audiences.

USD Pricing — All prices converted to dollars. Annual/monthly toggle defaulting to annual with "2 months free" badge. Micro free, Solo $15/mo, Growth $39/mo, Pro $79/mo, Enterprise $199/mo.

Global Comparison Table — Updated competitor comparison to Intercom, Freshdesk, and Zendesk with pricing in USD. Highlights no-Meta-API advantage.

Client-side i18n — Shared i18n.js engine across all 11 HTML pages. Supports data-i18n, data-i18n-placeholder, and data-i18n-html attributes. Auto-detects browser timezone and persists language choice.

Language Toggle Widget — Globe icon with dropdown (EN / BM / 中文 / ID) injected into .lang-toggle-container on every page. Lazy-load pattern for pages with early DOM manipulation.

Full BM, ZH, ID Dictionaries — All website copy translated: nav, hero, features, pricing, comparison, testimonials, footer, setup wizard, onboarding, helpdesk, terms, and privacy policy.

Voice Note Transcription — Customers can send WhatsApp voice notes. MiniMax speech-to-text transcribes automatically and your AI replies in text. Requires voice_transcription add-on.

Mobile Dashboard — Full responsive redesign for phones. Hamburger menu, slide-out navigation, bottom tab bar with Home, Inbox, Reports, Settings.

Competitor Review Interception — When competitors receive 1-2 star Google reviews, get an AI-generated WhatsApp alert with an acquisition message positioning your business as the better choice.

/webhook/voice endpoint — Handles transcribed voice notes with addon gate check. Uses existing process_message flow so all AI features work on transcribed text.

transcribe_audio() in minimax_client — MiniMax speech-to-01 model integration for audio transcription with language boost for en, zh, ms.

heartbeat-competitor-reviews edge function — Runs every Sunday morning (09:00–11:00 in owner's timezone). Scans competitor reviews, generates acquisition messages via MiniMax, sends WhatsApp alerts to owner.

JSON parsing crash — MiniMax responses with unexpected fields no longer cause unhandled exceptions. Added regex fallback and graceful degradation.

Rate limiter IndexError — empty deque access in PlusPlanRateLimiter now properly guarded. Prevents crashes under high load.

Hardcoded conversation state — has_booked, has_visited, is_followup now query actual customer history instead of always returning False.

Silent MiniMax failures — API errors now caught and return graceful escalation instead of silently dropping customer replies.

Free plan upgrade triggers — msg_count now queries Supabase instead of always being 0. Upgrade prompts will actually fire.

Code-switching detection — language detection now handles Malaysian mixed-language messages. Detects language of first meaningful phrase, not whole message.

Malaysian price objections — +10 new signals including "mahu nak", "settle dulu", "RM berapa", "ringgit".

Malaysian delay signals — +8 new patterns including "tengok-tengok dulu", "pikir dulu", "bila-bila".

Complaint detection — new dedicated complaint category with Malaysian frustration patterns ("painai", "harhar", "dq", "xp").

WhatsApp timezone mapping — numbers now mapped to correct timezone from country prefix (MY, SG, BN, CN, UK, US).

Referral text duplication — removed erroneous triplicate Chinese text from referral message.

Bounded WhatsApp reconnection — exponential backoff with 10-attempt max. No more infinite reconnect loops on persistent failures.

Message send retry — send_wa now retries 3x with backoff before queueing for later retry. No more silent message loss.

MiniMax retry with backoff — 429/503 errors now trigger exponential backoff retry (2^attempt seconds). Maximum 3 retries.

4 new intent types — treatment, location, availability, comparison. Reduces false escalations for common inquiries.

Followup detection — detects followup patterns ("any update", "apa khabar", "dah settle", "status") for SILENT_LEAD state.

has_booked detection — checks actual bookings table for customer booking history.

has_visited detection — customers with 3+ messages flagged as RETURNING state for loyalty-aware replies.

HEAR Sales Framework — Hear → Engage → Answer → Route. Every reply ends with a next step. Never a dead end.

10 Business-Type AI Personas — restaurant, cafe, salon, spa, clinic, dental, retail, property, gym, education. Each sounds completely different. Never generic.

10 Conversation States — AI knows where the customer is in the funnel: first contact, exploring, price inquiry, booking intent, objecting, about to close, post-booking, returning, silent lead, complaint.

6 Built-In Objection Handlers — price, delay, walk-in, third party, trust, bot suspicion. Each handled with the ACR method.

AI Confidence Scoring (0–100) — below 70: hedge phrase + dashboard flag. Below 50: full escalation, holding message only. Confident wrong answers never reach customers.

Human-Like Typing Delay — reply speed calibrated to message length and time of day. Looks and feels like a real person typing.

3-Language Auto-Detection — EN, 中文 and Bahasa Malaysia per message. Replies in the customer's language automatically. No setup.

Morning Customer Briefing — every day at 9am your local time. Hot leads, at-risk loyals, today's bookings, overnight summary. Straight to your WhatsApp.

Timezone-Aware Messaging — all messages only fire between 09:00–20:00 in the recipient's local timezone. Malaysia, Singapore, China, UK, US — all respected. Nobody gets a message at midnight.

Day 1 / 3 / 7 Lead Follow-Up Sequences — automatically follow up on leads who showed interest but didn't convert. Each message personalised in their language.

Appointment Reminders — T-24h and T-2h WhatsApp reminders in customer's language and local timezone.

Weekly Report & ROI Digest — every Monday at 9am your time. Messages handled, bookings made, sentiment trend, "Your AI delivered RM X this month vs RM 99 plan cost."

Competitor Intelligence Scan — every Sunday morning, scans nearby competitors via Google Places and sends you an actionable summary.

Google Review Monitoring — checks every 30 minutes. Good reviews get AI-generated reply drafts. Bad reviews alert you immediately in your team group.

Ghost Mode 👻 — agent types /ghost [message] in the team group → AI sends it as the business. Agent invisible. Full audit trail to owner. No competitor has this.

Smart Price Adaptation — detects "mahal sikit" → shifts to value-first framing automatically. Detects "yang terbaik" → leads with premium options. Zero configuration needed.

Customer Relationship Score — every customer gets a 0–100 score based on visits, spend, sentiment, referrals and reviews. VIP leaderboard in dashboard.

No Meta API Required — works with any WhatsApp number. No Meta Business verification, no API approval, no waiting. Live in 5 minutes.

Multi-Tenant Architecture — complete data isolation per business via Row Level Security. Tenants share infrastructure but never see each other's data.

Google Calendar Integration — OAuth 2.0 flow for each tenant. Real-time slot checking, automatic booking creation, sync with existing calendar.

Smart Reply Cache — repeated questions answered instantly with zero delay. 35–45% faster response rate for common inquiries.

5 Pricing Tiers — Micro (free, 50 msg/mo), Solo (RM 49), Growth (RM 99 + 2 free add-ons), Pro (RM 249, 3 locations), Enterprise (RM 799, 10 locations + white-label)

Annual Plans — Save 20% — Growth RM 99/mo → RM 79/mo annually. Enterprise saves RM 1,920/year.

8 Add-Ons — Catalogue (RM 39), Calendar Booking (RM 39), Follow-up Sequences (RM 52), Competitor Intel (RM 52), Sentiment Dashboard (RM 39), Voice Transcription (RM 39), SMS Backup (RM 19), Extra Location (RM 65)

Agency Resale Model — Enterprise includes white-label and 10 sub-accounts. Agencies resell at RM 149–199/client, earning RM 691–1,191/mo margin.

8 New Business Personas — mamak, kopitiam, nasi kandar, hawker, pharmacy, clinic, spa, salon. Each with Malaysia-specific language and pricing styles.

Malaysia Slang Dictionary — "boss", "meh", "lah", "wei", "dale", "Aiyah", "Walao", "settle", "lepaq" — all recognised and replied to naturally.

Malay/Chinese/Indian Cultural Patterns — family decision dynamics, halal concerns, DuitNow payment expectations, local public holiday awareness.

Halal/Islam Awareness — "halal ke", "haram", "muslim" triggers culturally appropriate responses.

DuitNow Payment Frustration — "duit digitec", "QR pay issues" — specific handling for Malaysian payment friction points.

Mamak/Hawker Culture — "mahu/dt", "lepaq", "settle", "bawak makan" — casual ordering language understood and responded to naturally.

iOS & Android Owner App — manage your AI, see escalations and get push notifications from your phone.

Payment via WhatsApp — customer books → AI sends FPX/DuitNow link → pays → confirmed. Zero friction checkout inside WhatsApp.