Scroll through real WhatsApp conversations to see how each ReplyMate feature works in practice.
ReplyMate detects the customer's language automatically — English, Bahasa Malaysia, Chinese, or Bahasa Indonesia — and replies in the same language. No setup, no configuration.
Your agent types a message in the team group with /ghost — and the AI sends it to the customer as if it came directly from the business. The customer never knows an agent helped. Perfect for handling sensitive situations invisibly.
/ghost Hi Sarah! I'm so sorry to hear that. I've cancelled your appointment — no charges at all. You're always welcome back anytime 😊Every morning at 9am in your local timezone, you get a WhatsApp message summarising everything that happened overnight and what needs attention today — at-risk loyal customers, hot leads, today's appointments, and message stats.
Automatically re-engages leads who didn't convert. If someone asks about pricing but doesn't book, ReplyMate sends follow-up messages on Day 1, Day 3, and Day 7 — each with a fresh angle, only between 9am–8pm in the customer's local timezone.
Every AI reply has a confidence score (0–100). High confidence replies go straight to the customer. Medium confidence gets a soft hedge. Low confidence replies are held for human review — your customer never gets a wrong answer.
Customers can send WhatsApp voice notes — ReplyMate transcribes them automatically and your AI replies in text. Works in all 4 languages. Useful for busy customers who prefer talking over typing.
ReplyMate monitors Google reviews for your competitors. When a competitor gets a 1 or 2-star review, you get an instant WhatsApp alert — with the full review text and a draft acquisition message to send to that unhappy customer.
Connect your Google Calendar and ReplyMate reads your real availability in real-time. Customers book slots directly via WhatsApp — no back-and-forth, no double bookings. Works 24/7.
Every inbound message is analysed for sentiment — positive, neutral, or negative. Negative messages trigger instant escalation to your team. You can also see weekly sentiment trends in your dashboard.
Run multiple WhatsApp numbers from one dashboard. Each location gets its own number, AI persona, and message history — but you manage everything from a single login.
Buy one Enterprise plan and get 10 sub-accounts. Charge your clients $29–39/mo. Your clients see your agency branding — ReplyMate never appears. Build a recurring revenue SaaS business on top of ReplyMate.
See every message, lead, and appointment in one place. Monitor AI response rates, escalate conversations, manage FAQ knowledge base, and track customer sentiment — all from your mobile or desktop dashboard.
Start free with 50 messages/month. No credit card needed.